I turned my Xbox on but a screen came up saying “something went wrong”, it says system...

GetHuman2223049's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2223049's own words
I turned my Xbox on but a screen came up saying “something went wrong”, it says system error E*** ******** ******** It gives the option to reset or restart Xbox and I tried to restart my Xbox multiple times but it did nothing. I reset Xbox losing everything but my games and apps and it did nothing, this screen is still up. Yesterday it allowed me on my Xbox, but when I bought a gold subscription up to * different times it still wouldn’t allow me to play or do anything requiring gold. I’m afraid it charged me multiple times, it said I was subscribed to Xbox live gold but I didn’t have Xbox live gold to play? I was very upset and tried contact y’all but I was number *** in line and was tired.
GetHuman2223049 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2223049
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 106609 others
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Timeline
GetHuman2223049 started working on this issue
Feb 16th 6:44pm