I bought an Xbox today and I bought both the Xbox game pass and Xbox live gold, i downl...

GetHuman-jordandc's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman-jordandc's own words
I bought an Xbox today and I bought both the Xbox game pass and Xbox live gold, i downloaded apex and as I was trying to play it the screen would forward me to pay for Xbox live gold again and when I would say nice it would say that my account is not a online account. I’d like to get my refund back for the $**.** payment but keep the $* for the two months and I’d also like to get my account fixed so that I can use my Xbox live gold that I paid for.
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Customer service issue
Reported by GetHuman-jordandc
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
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GetHuman-jordandc started working on this issue
Feb 16th 1:55am