I can't connect to xbox live for some reason i have xbox live gold. I got charged twice...

GetHuman2219125's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2219125's own words
I can't connect to xbox live for some reason i have xbox live gold. I got charged twice, one for $*.** and other one for $*.**, then got charged two more times for game pass on my credit card and my wife credit card as well for $*.** Its saying i have gold when i go to my settings to check my subscription but when i try load up a game to play online the options come up to purchase live? My gamertag as is **ll SK Smoke ll. Please help out
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2219125
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman2219125 started working on this issue
Feb 16th 1:32am