My son wants to purchase the *.** Xbox live deal and it won't let him because it wants...

GetHuman2211057's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2211057's own words
My son wants to purchase the *.** Xbox live deal and it won't let him because it wants to charge him **.** to renew his gold subscription, telling him that his account is suspended until he pays that amount.*Why is he charged a past due when he buys his subscription and when its o, it's over. Why is he being charged a late charge, and why can't he take advantage of the *.** deal for one month like everyone else? ver
GetHuman2211057 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2211057
Feb 15th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman2211057 started working on this issue
Feb 15th 1:12am