I have * accounts on my xbox *. I set the main account (J*****@***.com) as my home acco...

GetHuman2153997's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2153997's own words
I have * accounts on my xbox *. I set the main account (J*****@***.com) as my home account but whenever I turn my xbox on and try to play a game, its asking me if I'm the owner of that game and that I need to sign in with that account to play any game... *Firstly, the xbox was rightfully belong to the first account so when I bought it from him, he didnt remove anything because he told me I could use his games all I want... I added my account (*****@***.com) and I can't play anything... *Even when I'm offline and his account is the main one i can't play anything because its telling me that I need to connect to the internet to play those games that was originally on that xbox when I got it... so I don't understand and I'm hoping that you guys could help me.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2153997
Feb 7th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman2153997 started working on this issue
Feb 7th 1:43pm