If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman2149801's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2149801 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman2149801's own words
Xbox one, I have fallout * disc, the disc is perfectly fine. I installed it on accessory external hard drive (xbox model hardrive) and the hardrive stopped functioning. **The problem: *When I insert the game disc into my actual xbox I should be able to reinstall it to the actual xbox, but it prompts me to buy the game again. I should not have to buy this game again to play it all because an external hard drive broke. Also, does this mean my saved game disappears as well?
GetHuman2149801 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman2149801 fixed the problem
We are waiting for GetHuman2149801 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.