I was supposed to get a call back yesterday buy never got it after explaining my issue...

GetHuman2119162's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2119162's own words
I was supposed to get a call back yesterday buy never got it after explaining my issue. All I keep getting is text asking if I resolved the issue. Doesn't make any sense and I don't find this helpful. It's very frustrating that I'm unable to communicate for * second about my issue to the xbox support. I'm honestly thinking of switching to playstation where I would at least be able to talk to someone when I run into issues. I didn't get a call back for the whole of yesterday but bunch of pointless text messages that made me wonder how cridible this gethuman thing is.
GetHuman2119162 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman2119162
Feb 6th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 102169 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman2119162 started working on this issue
Feb 6th 5:34pm