My son has had his xbox one and live forever . He gets a new xbox live gold one year su...

GetHuman-dawndywr's customer service issue with Xbox from February 2019

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The issue in GetHuman-dawndywr's own words
My son has had his xbox one and live forever . He gets a new xbox live gold one year subscription card every year for Christmas . He received His new card December **th and added it to his account on the **th . He’s been playing just fine until yesterday. When he logged in it shows he has no live and that he needs to purchase another one . We need to get this remedied as it was a $** card and he’s already missed a day of his year. His gamer name is Beast man****. He’s tried resetting the console , tried logging in on his Xbox *** no such luck . His email is B*****@***.com thanks Dawn Wright
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Xbox

Customer service issue
Reported by GetHuman-dawndywr
Feb 6th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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GetHuman-dawndywr started working on this issue
Feb 6th 2:03pm