I just bought this Xbox from game stop I started it and was doing the traditional reboo...

GetHuman2042240's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman2042240's own words
I just bought this Xbox from game stop I started it and was doing the traditional reboot procedure and got past the part where it ask what language I speak where I'm from then I got to the updates part and it's stuck there it says I connect to my wifi and then says something went wrong. If I had the MAC address to the Xbox I could get it on my wifi plan to but right now it's stuck on the updates screen and nothing will work please help.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2042240
Jan 26th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 95835 others
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Timeline
GetHuman2042240 started working on this issue
Jan 26th 3:40am