Xbox Live Gold - I have my bank statement showing the exact description for a monthly c...

GetHuman-wbatchel's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman-wbatchel's own words
Xbox Live Gold - I have my bank statement showing the exact description for a monthly charge of $*.** and then an annual charge of $**.** for the same Xbox Live Gold. We also received emails for each of these charges, but the $**.** does not show up in my account purchase history. But clearly was drafted from my bank account. InvoiceID Z*OT*BGOFGDI for $$*.** and then Invoice ID Z*OU*QLOVRFD for $**.**. Your help is greatly appreciated!
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Xbox

Customer service issue
Reported by GetHuman-wbatchel
Jan 25th, 2019 - 3 mons ago
I have an issue with Xbox too
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Seen by 1 customer so far
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GetHuman-wbatchel started working on this issue
Jan 25th 10:23pm