I owe a past balance on my Xbox live account but prior to my * months expiring i had al...

GetHuman-epaper's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman-epaper's own words
I owe a past balance on my Xbox live account but prior to my * months expiring i had already purchased the * months.... isn’t that how i got access to Xbox live in the first place. Now it was set up for auto renewal but the card decline. If i make the payment of the past balance do i have to make another payment or that will just cover the next * months. Unless you guys have a system where you give people service but don’t charger them until the end of the * month. How does it work ?
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Xbox

Customer service issue
Reported by GetHuman-epaper
Jan 25th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 95699 others
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GetHuman-epaper started working on this issue
Jan 25th 10:20pm