My son, who is * years old, was playing on the xbox one system & the smoke alarm starte...

GetHuman-lynclark's customer service issue with Xbox from January 2019

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The issue in GetHuman-lynclark's own words
My son, who is * years old, was playing on the xbox one system & the smoke alarm started to go off. After looking around the entire house, we found it was the controller to the xbox. I contacted GameStop, where we purchased it, was given a phone number to contact the company, which only gave me the web address for any help I needed. The associate at GameStop, I spoke with told me I needed to speak with your company, since it was the controller that came with the console. Please get back to me A.S.A.P, since now the console isn't functional, since that was our only controller & I have a * year old very upset. I have tried multiple times to call your customer service phone numbers, but have only been told by an automated voice, the best & , (obviously) only way, is to send this message. I would appreciate it, if someone would get back to me promptly. My name is Ashley, (***) ***-****
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Customer service issue
Reported by GetHuman-lynclark
Jan 25th, 2019 - 3 mons ago
I have an issue with Xbox too
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Seen by 3 customers so far
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GetHuman-lynclark started working on this issue
Jan 25th 8:38pm