My credit card is on my account my Xbox system, my husband's cousin pick the wrong cred...

GetHuman1458449's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman1458449's own words
My credit card is on my account my Xbox system, my husband's cousin pick the wrong credit card and charged my account. When I looked on the screen it said cancel and payment bwas denied but yet my card still charged anyway. I talked to customer support about it, but I told me there's nothing I can do about it, hadn't even received the product on my system, overall a very unhappy cuz either way I got charged with something I did not receive and I didn't want.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1458449
Jan 25th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 95555 others
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Timeline
GetHuman1458449 started working on this issue
Jan 25th 5:43pm