Hi my names robert Watters I'm trying to purchase a game on my account but it will not...

GetHuman2036323's customer service issue with Xbox from January 2019

Help with my Xbox issue
The issue in GetHuman2036323's own words
Hi my names robert Watters I'm trying to purchase a game on my account but it will not allow me to add my card information it says something about this one isn't working contact your bank for more information and at the bottom it says PI-Banned payment instrument UUbAFYN*OdGSKT,***.*.**.** I have contacted my back and they stated that they see the attempt on buying the game through pay pal but don't understand why it doesn't go through
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Xbox

Customer service issue
Reported by GetHuman2036323
Jan 25th, 2019 - 3 mons ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 95456 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
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Timeline
GetHuman2036323 started working on this issue
Jan 25th 11:22am
GetHuman2036323 indicated the issue is not fixed yet.
Jan 25th 11:25am