For my Xbox One my headset stopped working with my mic and my headset so I went out and...

GetHuman-kymonkey's customer service issue with Xbox from January 2019

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The issue in GetHuman-kymonkey's own words
For my Xbox One my headset stopped working with my mic and my headset so I went out and bought a new one and it doesn't work either. So the people at the store said something in my Xbox settings must have changed. However I have gone through all my settings and I still cannot figure out how to get the headset with mic working again. All I hear is an electronic hum and nothing else. It doesn't even show that the headset is plugged into the remote control. Can you please help
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Customer service issue
Reported by GetHuman-kymonkey
Jan 24th, 2019 - 3 mons ago
I have an issue with Xbox too
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Seen by 8 customers so far
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Jan 24th 8:53pm