If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1975871's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1975871 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1975871's own words
This issue is for Xbox One pertaining to fortnite. My daughter bought the save the world portion of fortnite for $**. It required an update. After that update I've been seeing some serious malfunctions. My controller will start blinking randomly then it will kick me out of the game saying there is an internet issue. This continue to persist a few months ago until I uninstalled fortnite and reinstalled fortnite without the save the world portion that my daughter purchased. By the way my daughter is * years old the purchase was an accident. When I reinstall fortnite without the save the world portion I no longer saw the problem. That's been several months ago. A new update for fortnite came out. I updated my game and updated the save the world portion. I had forgotten about the issue. The issue has returned. I uninstalled fortnite and reinstalled it was out to save the world portion. This did not fix the problem this time
GetHuman1975871 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1975871 fixed the problem
We are waiting for GetHuman1975871 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.