My son bought an Xbox One S in December. This is the first in our house so we are novic...

GetHuman1966086's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman1966086's own words
My son bought an Xbox One S in December. This is the first in our house so we are novices! My son was able to play Fortnite for one month which came with the Xbox purchase. Today I paid $** for a * year subscription to Xbox Live Gold (in my name as I am the credit card holder). This didn't work. I tried again and paid another $** for a subscription for my son. Still none of the Xbox games are working. Please can you advise how we get this account working?
GetHuman1966086 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1966086
Jan 15th, 2019 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 91259 others
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Timeline
GetHuman1966086 started working on this issue
Jan 15th 12:07am