Xbox live stopped working. It was purchased the day after Christmas on my card, has not...

GetHuman1957774's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman1957774's own words
Xbox live stopped working. It was purchased the day after Christmas on my card, has not been a full month, unsure why it would not work son is very unhappy he missed a tournament with his friends yesterday because the xbox is not working, he can hear them but they can't hear him & he can hear his own self in the head set my please!! *** ***-**** Michelle Morreale prefer a call around *** when he is home to help me with the controls etc
GetHuman1957774 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman1957774
Jan 14th, 2019 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 91058 others
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GetHuman1957774 started working on this issue
Jan 14th 7:03pm