I have just received my xbox one s back from microsoft after it needed to be fixed due...

GetHuman-rickiall's customer service issue with Xbox from January 2019

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The issue in GetHuman-rickiall's own words
I have just received my xbox one s back from microsoft after it needed to be fixed due to a hardware problem. Now that I have it back it has been reset to factory settings and when I signed in with my account I know longer have any of my previously purchased downloads and I have no xbox live despite having a recurring subscription. I need help in how i can have access to my downloads and live accounts again as the online help is not sufficient.
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Customer service issue
Reported by GetHuman-rickiall
Jan 14th, 2019 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman-rickiall started working on this issue
Jan 14th 12:29pm