I recently bought an Xbox One S for my girlfriend who loves playing Red Dead Redemption...

GetHuman1958374's customer service issue with Xbox from January 2019

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The issue in GetHuman1958374's own words
I recently bought an Xbox One S for my girlfriend who loves playing Red Dead Redemption *, so I could finally give my cousin back his Xbox. We got a Forza Horizon * game code with the Xbox. I started installing the updates for console when it asked me if i wanted to redeem codes. I said yes. I had also got an e-mail about a free Gears of War * game code, which I wanted to redeem. And so I did. It later asked me what language I wanted the console installed in and I said French Canadian as my girlfriend's mother tongue is french. After making the Xbox french, it asked another question, which was do you want to redeem any more codes? (But this time in french) They used the world, "*changez," which in french means TRADE, NOT redeem. So I thought I would be able to trade Forza in for another game. We had plans to sell Forza and buy something else more suited to my girlfriend. Little did I know it would redeem Forza Horizon *, and now here I am writing to you so I can UNREDEEM the Forza Horizon * game code. I have not playing a single sec of the game nor have I installed it. It was a mistake on my behalf. *Please Help. *Thank you, Ghislain. *P.S.: The game code was redeemed on the e-mail my girlfriend uses, which is* *****@***.com
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Xbox

Customer service issue
Reported by GetHuman1958374
Jan 13th, 2019 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 90766 others
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Type of Xbox
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Timeline
GetHuman1958374 started working on this issue
Jan 13th 11:33pm