Hello, currently we are paying XBOX live gold at a monthly fee. I understand that is le...

GetHuman-danaecro's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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The issue in GetHuman-danaecro's own words
Hello, currently we are paying XBOX live gold at a monthly fee. I understand that is less expensive to pay a yearly fee. I would like to switch to a monthly rate to a yearly rate. My concern is that my son has bought over $*** worth of extras (skins and dances) on Fortnite and does not want to lose any of that if we switch from monthly to yearly. If he wouldn't lose anything he bought prior, how do we proceed to switch from monthly to yearly account?
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Xbox

Customer service issue
Reported by GetHuman-danaecro
Jan 13th, 2019 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman-danaecro started working on this issue
Jan 13th 4:44pm