I have * xbox one consoles. I need clarification as to how exactly (home xbox) works...

GetHuman1930510's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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GetHuman1930510's usage of the GetHuman Phone for this issue
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The issue in GetHuman1930510's own words
I have * xbox one consoles. I need clarification as to how exactly (home xbox) works. We have * main console which gives my family access to all the downloaded games. My son has somehow been able to access all games on HIS console as well. I can't seem to have any luck with the *rd console. I need to chat with you in regards to this issue. Thanks, Gabriel. Xbox live account (LIVE * SIXTY).
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1930510
Jan 9th, 2019 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1930510 started working on this issue
Jan 9th 4:35pm