I am calling for my disabled son, Evan Daniel-gamer tag for XBox One is EvanDaniel...

GetHuman-tracyac's customer service issue with Xbox from January 2019

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The issue in GetHuman-tracyac's own words
I am calling for my disabled son, Evan Daniel-gamer tag for XBox One is EvanDaniel****. Everytime he tries to play on line before he can get to the start of the game the system automatically cuts him off-we just purchased an annual membership to XBox Live a few weeks ago. He didnt have a problem until he changes his gamer tag from EvanDaniel**** to hwjrfan*. Thinking this was the problem, he switched his gamer tag back to EvanDaniel**** but the problem still continues. He can't play with anyone on Live until we can figure this out. Thank you!
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Xbox

Customer service issue
Reported by GetHuman-tracyac
Jan 8th, 2019 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman-tracyac started working on this issue
Jan 8th 7:43pm