I bought a game and it was working and then it stopped working it is a digital game cal...

GetHuman1913762's customer service issue with Xbox from January 2019

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Help with my Xbox issue
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GetHuman1913762's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (a mon ago)
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Before contacting them, items GetHuman1913762 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1913762's own words
I bought a game and it was working and then it stopped working it is a digital game called a couple weeks ago and had an agent assist me with going through all the steps to get the game trying to work but it still didn't work i put in for a request for refund and I got denied I went through all the other resources in a game it's still not working I went out and bought a brand new Xbox in the game is still not working
GetHuman1913762 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1913762
Jan 7th, 2019 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1913762 started working on this issue
Jan 7th 2:05pm