Defective Xbox one.

GetHuman1836170's customer service issue with Xbox from December 2018

Help with my Xbox issue
The issue in GetHuman1836170's own words
Get a new one sent to me. ... I need a new Xbox sent to me as my current on is defective. The console shuts off after ** mins of being on, no matter what I'm doing on it. I've done all the trouble shooting with Xbox support and nothing has worked. It's under warranty, it was a gift, and I just wanna use it like it should be. I haven't used it in months because I get frustrated with it after a while.
It's not a power supply, overheating, or connection issue.
I'd like to get a new Xbox one sent to me, as it's still under warranty.
Every troubleshooting steps brought to me via Xbox one support. None have worked.
How GetHuman1836170 fixed the problem
Went on Xbox website, clicked the chat, and then hit call. Lady called me and got the order for service and repair sent in. Received my shipping label, going to send it out this week. She said it'll either be sent to me repaired, or I'll get a new one sent to me if they can't
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Xbox

Xbox one
Customer service issue
Reported by GetHuman1836170
Dec 26th, 2018 - 3 years ago
Fixed
GetHuman1836170 shared how to fix
Seen by 12 customers so far
Similar issue to 80677 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman1836170 started working on this issue
Dec 26th, 2018 11:20pm
GetHuman1836170 confirmed the issue is fixed. Hooray!
Dec 30th, 2018 1:17am