I have a pre-owned Xbox and my son use the account that was on the Xbox I had no idea I...

GetHuman1818532's customer service issue with Xbox from December 2018

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The issue in GetHuman1818532's own words
I have a pre-owned Xbox and my son use the account that was on the Xbox I had no idea I added my bank card on to this account we had no issues until today the person that had the account has put a password on it I have made my son add a new account but my bank information is on this old account I need it to be removed. Also my son has Xbox live gold pass on the old profile that we are locked out of now so now someone is getting Xbox live for free when my son is no longer having it because it's on the other profile that was on this pre-owned Xbox one x
GetHuman1818532 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1818532
Dec 23rd, 2018 - 6 mons ago
I have an issue with Xbox too
Fixed
Seen by 4 customers so far
Similar issue to 78088 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1818532 started working on this issue
Dec 23rd, 2018 4:08pm
GetHuman1818532 confirmed the issue is fixed. Hooray!
Dec 26th, 2018 8:19pm
GetHuman1818532 confirmed the issue is fixed. Hooray!
Dec 26th, 2018 8:20pm