Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sarchey may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-sarchey's own words
I purchased COD Black Opps * for my son for Christmas. I followed the instructions to load it onto my Xbox one from my Microsoft account. It now shows on the games on Xbox, but when my son tries to play it, it tells him to insert a disk (which we didn’t receive, we only received an email that it was in my Microsoft account) or says to make sure he’s logged in to Xbox live (which he is because he was just playing fortnite online with some friends) or it says we might not have rights to play it, which I’m not sure what means since I purchased the game, so I should have rights to play it and it gives an error code of *x***F****. How can we get this fixed so he can play this game?
GetHuman-sarchey did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-sarchey fixed the problem
We are waiting for GetHuman-sarchey to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.