I purchased COD Black Opps * for my son for Christmas. I followed the instructions to l...

GetHuman-sarchey's customer service issue with Xbox from December 2018

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The issue in GetHuman-sarchey's own words
I purchased COD Black Opps * for my son for Christmas. I followed the instructions to load it onto my Xbox one from my Microsoft account. It now shows on the games on Xbox, but when my son tries to play it, it tells him to insert a disk (which we didn’t receive, we only received an email that it was in my Microsoft account) or says to make sure he’s logged in to Xbox live (which he is because he was just playing fortnite online with some friends) or it says we might not have rights to play it, which I’m not sure what means since I purchased the game, so I should have rights to play it and it gives an error code of *x***F****. How can we get this fixed so he can play this game?
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Xbox

Customer service issue
Reported by GetHuman-sarchey
Dec 17th, 2018 - 2 mons ago
I have an issue with Xbox too
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GetHuman-sarchey started working on this issue
Dec 17th, 2018 2:21pm