I recently bought a new xbox one controller. When I plugged my headset in to my surpris...

GetHuman1722049's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1722049's own words
I recently bought a new xbox one controller. When I plugged my headset in to my surprise the headset did not work on the controller and I was unable to talk on the headset or hear my game audio. I decided to plug the headset in the old controller I had and the headset worked just fine. I tried using another headset for the new controller I bought and still, the headset was not working whatso ever. It would be greatly appreciated if I could know what the problem is and how it could be resolved.
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I have an issue with Xbox too
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Customer service issue
Reported by GetHuman1722049
Dec 9th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 71198 others
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GetHuman1722049 started working on this issue
Dec 9th, 2018 12:54pm