I recently bought a new xbox one controller. When I plugged my headset in to my surpris...

GetHuman1722049's customer service issue with Xbox from December 2018

8 views
 | 
71198 similar
 | 
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1722049 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1722049's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1722049 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1722049's own words
I recently bought a new xbox one controller. When I plugged my headset in to my surprise the headset did not work on the controller and I was unable to talk on the headset or hear my game audio. I decided to plug the headset in the old controller I had and the headset worked just fine. I tried using another headset for the new controller I bought and still, the headset was not working whatso ever. It would be greatly appreciated if I could know what the problem is and how it could be resolved.
GetHuman1722049 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1722049 fixed the problem
We are waiting for GetHuman1722049 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1722049 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1722049
Dec 9th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 71198 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1722049 started working on this issue
Dec 9th, 2018 12:54pm