I had an original account with XBox Live coming out monthly of XXXX and then we had to...

GetHuman-kptarn's customer service issue with Xbox from December 2018

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The issue in GetHuman-kptarn's own words
I had an original account with XBox Live coming out monthly of XXXX and then we had to reset*restore the XBOX due to some technical issues. Once that happened we set up a new account and set up XBOX Live again. We have since cancelled the second account but the original account is still taking $**.** out every month. I do not know the original account and have tried logging in under my microsoft account and the only purchase history I can see is an Office *** Subscription. HOW CAN I FIND*CANCEL THE ORIGINAL XBOX LIVE ACCOUNT AS IT IS NOT BEING USED? I WILL CANCEL THE CREDIT CARD IF I HAVE TO - WHO CAN I SPEAK TO? I CAN PROVIDE MY DETAILS, CARD DETAILS ETC BUT NEED IT CANCELLED...
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Customer service issue
Reported by GetHuman-kptarn
Dec 9th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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GetHuman-kptarn started working on this issue
Dec 9th, 2018 4:05am