Hi I just purchased a red dead redemption * special edition digital download for Xbox o...

GetHuman-gingervh's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman-gingervh's own words
Upgrade unused digital copy to Ultimate edition ... Hi I just purchased a red dead redemption * special edition digital download for Xbox one. I want to exchange for the ultimate edition. It’s never been used and I bought it last night! Can someone please help me exchange and pay the difference for the ultimate edition. Thank you
I was planning to exchange but was not told at Best Buy that I could not exchange.
I would like to upgrade or exchange by paying the difference.
I expected to be able to exchange of unused.
I tried exchanging inside of Best Buy
I have an issue with Xbox too
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Xbox

Red dead redemption *
Customer service issue
Reported by GetHuman-gingervh
Dec 8th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 19 customers so far
Similar issue to 70919 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-gingervh started working on this issue
Dec 8th, 2018 8:09pm