I paid $** so my son can use EA for one year. I checked my account and there's * separa...

GetHuman1715976's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1715976's own words
I paid $** so my son can use EA for one year. I checked my account and there's * separate charges for $*.** for XBOX live. One charge went through and the other is pending. I did not authorize the charges for $*.** and I know my son did not make those purchases. I want both charges of $*.** refunded and I don't want any further charges for $*.**. I also want to speak to someone about this. My phone number is (***) ***-****. My name is Jason Nelson. Thank you
GetHuman1715976 did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman1715976
Dec 8th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 70649 others
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Timeline
GetHuman1715976 started working on this issue
Dec 8th, 2018 9:20am