I paid $** so my son can use EA for one year. I checked my account and there's * separa...
GetHuman1715976's customer service issue with Xbox from December 2018
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1715976 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1715976's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1715976 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1715976's own words
I paid $** so my son can use EA for one year. I checked my account and there's * separate charges for $*.** for XBOX live. One charge went through and the other is pending. I did not authorize the charges for $*.** and I know my son did not make those purchases. I want both charges of $*.** refunded and I don't want any further charges for $*.**. I also want to speak to someone about this. My phone number is (***) ***-****. My name is Jason Nelson. Thank you
GetHuman1715976 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1715976 fixed the problem
We are waiting for GetHuman1715976 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.