I have bought an Xbox ** giftcard today and I added money into my wallet and I currentl...

GetHuman1714388's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1714388's own words
I have bought an Xbox ** giftcard today and I added money into my wallet and I currently have a balance of **.**. I have tried to buy another month of Xbox live and it blocked me beucaee I haven't made my other xbox live payment. The payment was **.** and my balance was **.** so I've tried to pay it and it said I needed a credit card or some other payment method to pay off the remaining balance. I have $**.** why does it keep telling me I have to play more if the payment is **.** if i already have enough money to pay it off??
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1714388
Dec 8th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 70499 others
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Timeline
GetHuman1714388 started working on this issue
Dec 8th, 2018 12:33am