I just purchased the Xbox one S. It just completed set up. I was creating an account...

GetHuman-jakealte's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman-jakealte's own words
I just purchased the Xbox one S. It just completed set up. I was creating an account. Xbox emailed me a security number to enter. I entered the number, nothing happened. I am currently looking at a screen that says check your email. It’s referring to the security code. I retrieve the code and attempted to enter it. He currently has a box highlighted in green use a different option. The box for enters the security code is White. When I enter the security code it does not show it going in to the white box. Nor am I able to move forward or backward. I am completely stuck on enter security code
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Xbox

Customer service issue
Reported by GetHuman-jakealte
Dec 7th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 70425 others
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Timeline
GetHuman-jakealte started working on this issue
Dec 7th, 2018 10:29pm