I purchased a bundle that included Xbox Live Gold and *,*** v-bucks. The transaction ap...

GetHuman1185665's customer service issue with Xbox from December 2018

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The issue in GetHuman1185665's own words
I purchased a bundle that included Xbox Live Gold and *,*** v-bucks. The transaction appeared to go through, but I didn't receive the v-bucks or the Gold Membership, and yet the $*.** USD was still taken from my account. I made this purchase about * days ago, and it isn't appearing in my order history, which resulted in money being taken from my account without me gaining anything. I was hoping the money could be recovered and placed back in my account. The email is *****@***.com. Please help me out, because I'm too broke to buy any more money.
GetHuman1185665 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman1185665
Dec 6th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 9 customers so far
Similar issue to 69670 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman1185665 started working on this issue
Dec 6th, 2018 12:45pm