I bought a brand new Samsung tv on Black Friday and when I use my Xbox the screen goes...
GetHuman1699522's customer service issue with Xbox from December 2018
Help with my Xbox issue
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The issue in GetHuman1699522's own words
I bought a brand new Samsung tv on Black Friday and when I use my Xbox the screen goes black and comes back every couple minutes and it’s very annoying. I called Samsung and because the tv did not do it when they had me unplug the hdmi they said it was something to do with the Xbox and HDMI CEC and that I need to turn that off on the Xbox and I won’t have any problems. I’m now contacting you to try and figure out how to do that.
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