I bought a brand new Samsung tv on Black Friday and when I use my Xbox the screen goes...

GetHuman1699522's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman1699522's own words
I bought a brand new Samsung tv on Black Friday and when I use my Xbox the screen goes black and comes back every couple minutes and it’s very annoying. I called Samsung and because the tv did not do it when they had me unplug the hdmi they said it was something to do with the Xbox and HDMI CEC and that I need to turn that off on the Xbox and I won’t have any problems. I’m now contacting you to try and figure out how to do that.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1699522
Dec 6th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 69578 others
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Timeline
GetHuman1699522 started working on this issue
Dec 6th, 2018 1:34am