I bought an Xbox one and I’m having trouble understanding backwards compatibility. I bo...

GetHuman-clarenmo's customer service issue with Xbox from December 2018

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The issue in GetHuman-clarenmo's own words
I bought an Xbox one and I’m having trouble understanding backwards compatibility. I bought quite a few games that day they are *** and Xbox one compatible, but when I put them in the console it says the game can’t be played. Is it an issue with my Xbox or do I need to download something special or what? The Xbox one is only a few months old and has no other pre-downloaded games or apps on it besides factory apps, other than blu Ray player. Please help me understand my dual-compatible games and why my Xbox won’t play them. Thank you!
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Xbox

Customer service issue
Reported by GetHuman-clarenmo
Dec 5th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 4 customers so far
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GetHuman-clarenmo started working on this issue
Dec 5th, 2018 1:44am