My Xbox live subscription is suspended. I had no money in my direct debit at the time o...

GetHuman1688134's customer service issue with Xbox from December 2018

Help with my Xbox issue
The issue in GetHuman1688134's own words
My Xbox live subscription is suspended. I had no money in my direct debit at the time of renewal. So, when my Xbox live ran out it attempted to charge me £**.** for *months of Live Gold membership. however I was not in a position to pay that and now that I wish to make a new payment, there is an offer for * months at £*.**. i wish to make this purchase but when i attempt to it says that a current subscription is in process and needs to be cancelled first. In the account settings i am not able to cancel, please help me do so.
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Customer service issue
Reported by GetHuman1688134
Dec 4th, 2018 - 2 mons ago
I have an issue with Xbox too
Seen by 3 customers so far
Similar issue to 68952 others
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Type of Xbox
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GetHuman1688134 started working on this issue
Dec 4th, 2018 4:46pm
GetHuman1688134 indicated the issue is not fixed yet.
Dec 4th, 2018 4:54pm