My Xbox live subscription is suspended. I had no money in my direct debit at the time o...
GetHuman1688134's customer service issue with Xbox from December 2018
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The issue in GetHuman1688134's own words
My Xbox live subscription is suspended. I had no money in my direct debit at the time of renewal. So, when my Xbox live ran out it attempted to charge me £**.** for *months of Live Gold membership. however I was not in a position to pay that and now that I wish to make a new payment, there is an offer for * months at £*.**. i wish to make this purchase but when i attempt to it says that a current subscription is in process and needs to be cancelled first. In the account settings i am not able to cancel, please help me do so.
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