I am trying to recover my old Xbox Account that I have not used in years for gamertag e...

GetHuman1658342's customer service issue with Xbox from November 2018

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The issue in GetHuman1658342's own words
I am trying to recover my old Xbox Account that I have not used in years for gamertag echorob. The email address attached to it is no longer valid and it is EarthLink, meaning they charge to have an email. The account has a lot of progress and purchaes made for games that I see are reverse compatible for my Xbox One's digital Xbox *** games. I want to have access to the account again and the online tools on Xbox.com do not help. I need a rep to call me to resolve this.
GetHuman1658342 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman1658342
Nov 30th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 66766 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman1658342 started working on this issue
Nov 30th, 2018 3:52am