I purchased an Xbox one on Tuesday ********. I was able to register my Xbox, and activa...

GetHuman-evynmg's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman-evynmg's own words
I purchased an Xbox one on Tuesday ********. I was able to register my Xbox, and activate my Xbox live account. I have a good internet connection as well. However I am not able to download a game I bought in store. At first the download stopped because it queued. Then I tried downloading the game with the wireless internet disconnected. The game download kept stopping and is unable to download. I am aware that Microsoft is trying to resolve an issue in there system, I just want to make sure that that is the problem and there is no other problem with my Xbox or game disk. Is there a timetable for the bug in the system to getting fixed? Thanks
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Xbox

Customer service issue
Reported by GetHuman-evynmg
Nov 29th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman-evynmg started working on this issue
Nov 29th, 2018 3:25pm