My son tried to order bucks for Halo - the system responded that he did not own the gam...

GetHuman-ginsmith's customer service issue with Xbox from November 2018

66020 similar
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman-ginsmith to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-ginsmith's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-ginsmith's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ginsmith may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-ginsmith's own words
My son tried to order bucks for Halo - the system responded that he did not own the game, which he does. Anyway the worst part is he did not get the bucks and i was charged * times in the amount of $**.** equaling $**.**. These charges from your company are from November **. I certainly do need this money refunded to my bank account immediately. This has proved very concerning, as I have attempted to contact your company several times. However, this is my first attempt through this avenue and i am hoping for a response. * Thank you, *Gin Smith*My phone number is: ***-***-****
GetHuman-ginsmith did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-ginsmith fixed the problem
We are waiting for GetHuman-ginsmith to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ginsmith fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ginsmith
Nov 28th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 66020 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ginsmith started working on this issue
Nov 28th, 2018 7:05pm