A few payments went through on mu credit card, they were all refunded but I would still...

GetHuman1644240's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1644240's own words
A few payments went through on mu credit card, they were all refunded but I would still like to make purchases and it seems to have an error code anytime I want to purchase insurance for my counsel from the game menu on the Xbox itself. I just recently bought a bundle and would like it protected. *I tried the purchase of their insurance for **.**$ US. And like I mentioned above I'm at a loss here and their automated way of solving issues is a joke. Would love to talk to a human about my ***$ on their products I'd like to insure or it looks like it's all getting returned.
GetHuman1644240 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman1644240
Nov 28th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 65869 others
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GetHuman1644240 started working on this issue
Nov 28th, 2018 12:02pm