My gold subscription was cancelled because I changed my credit card I just went in and...

GetHuman1633661's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1633661's own words
My gold subscription was cancelled because I changed my credit card I just went in and updated it and it shows the $* for one month was taking out of my account just now but on my Xbox it still shows my old card as active and will not let me access Xbox Live gold membership it does not say on my Xbox Live history that they took the $* out of my account although it does show in my account it has been taken
GetHuman1633661 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1633661
Nov 27th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1633661 started working on this issue
Nov 27th, 2018 1:16am