I bought a new XBox *** and I downloaded games my brother and I had previously purchase...

GetHuman-grantsd's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman-grantsd's own words
I bought a new XBox *** and I downloaded games my brother and I had previously purchased and played together on our old console, but now I can only play his games on his profile and my games on my profile. Our previous console would let either account play games from either owner, but now only the owner of the games can play them. I would not like to purchase games I already have on my brother’s account, but I would like to play them on my account. Is there a way to go back to how it was on the previous console? That being that either profile could play either owner’s games.
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Xbox

Customer service issue
Reported by GetHuman-grantsd
Nov 25th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman-grantsd started working on this issue
Nov 25th, 2018 4:35pm