My son wants to use a keyboard and mouse with his Xbox while playing Fortnite. We bough...

GetHuman1171919's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1171919's own words
My son wants to use a keyboard and mouse with his Xbox while playing Fortnite. We bought a wireless keyboard and mouse, but when he tried to configure the settings so when he pressed letters on the keyboard it would get the character to do certain things, like build or shoot, he made a mistake, and now it's not responding the way he'd like to the keyboard commands. Can we reset those settings so he can try to configure the keyboard again? And do you have a list of keyboard commands that will translate into movements on the Xbox*TV?
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I have an issue with Xbox too
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Customer service issue
Reported by GetHuman1171919
Nov 24th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 63878 others
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GetHuman1171919 started working on this issue
Nov 24th, 2018 4:27pm