My son wants to use a keyboard and mouse with his Xbox while playing Fortnite. We bough...

GetHuman1171919's customer service issue with Xbox from November 2018

8 views
 | 
63878 similar
 | 
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1171919 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1171919's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1171919 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1171919's own words
My son wants to use a keyboard and mouse with his Xbox while playing Fortnite. We bought a wireless keyboard and mouse, but when he tried to configure the settings so when he pressed letters on the keyboard it would get the character to do certain things, like build or shoot, he made a mistake, and now it's not responding the way he'd like to the keyboard commands. Can we reset those settings so he can try to configure the keyboard again? And do you have a list of keyboard commands that will translate into movements on the Xbox*TV?
GetHuman1171919 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1171919 fixed the problem
We are waiting for GetHuman1171919 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1171919 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1171919
Nov 24th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 63878 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1171919 started working on this issue
Nov 24th, 2018 4:27pm