If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-snduliss's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-snduliss may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-snduliss's own words
My parents have an xbox account that they started years ago. They'd like to cancel it (haven't used it, ever). However, they do not know the email address, username or password that it was set up with. They are getting billed every month and can provide the card number that is being billed. We've tried to handle it over the phone, but keep getting told that we need the email address. We do not have it, and can't proceed unless we know what email address is being used to be charged. Please help us out of this situation.
GetHuman-snduliss did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-snduliss fixed the problem
We are waiting for GetHuman-snduliss to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.