My parents have an xbox account that they started years ago. They'd like to cancel it...

GetHuman-snduliss's customer service issue with Xbox from November 2018

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The issue in GetHuman-snduliss's own words
My parents have an xbox account that they started years ago. They'd like to cancel it (haven't used it, ever). However, they do not know the email address, username or password that it was set up with. They are getting billed every month and can provide the card number that is being billed. We've tried to handle it over the phone, but keep getting told that we need the email address. We do not have it, and can't proceed unless we know what email address is being used to be charged. Please help us out of this situation.
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Xbox

Customer service issue
Reported by GetHuman-snduliss
Nov 23rd, 2018 - 10 mons ago
I have an issue with Xbox too
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Seen by 3 customers so far
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Timeline
GetHuman-snduliss started working on this issue
Nov 23rd, 2018 6:50pm