On ******** I got charged $**.** on my charge card. my grandson is *****@***.com. We ra...

GetHuman1611021's customer service issue with Xbox from November 2018

Help with my Xbox issue
The issue in GetHuman1611021's own words
On ******** I got charged $**.** on my charge card. my grandson is *****@***.com. We ran an order history and see all the $*.** charges and the last one on November the *rd for $**.**. We cant find a charge for $**.**. I assume someone hacked my charge card. if so i'm going to have to stop all charges in the future and delete charge card number. My charge card NUMBER LAST * DIGITS IS ****. Please help. MY HOME PHONE NUMBER IS *** *** ****. MY CELL PHONE NUMBER IS *** *** ****.

GetHuman1611021 did not yet indicate what Xbox should do to make this right.

How GetHuman1611021 fixed the problem
The problem is it didn't go to my grandsons xbox. I NEED A $**.** CREDIT ON MY CREDIT CARD TO CORRECT PROBLEM OR GIVE CREDIT TO Steric** @yahoo.com. I got charged and this order history doesn't show the charge. Please call me at *** *** ****
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1611021
Nov 23rd, 2018 - 2 years ago
Fixed
GetHuman1611021 shared how to fix
Seen by 13 customers so far
Similar issue to 63252 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman1611021 started working on this issue
Nov 23rd, 2018 5:18pm
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 23rd, 2018 11:30pm
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 23rd, 2018 11:38pm
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 1:22am
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 1:24am
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 2:06am

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies