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On ****** I got charged $. on my charge card. my grandson is @.com. We ra...

GetHuman1611021's customer service issue with Xbox from November 2018

Help with my Xbox issue

The issue in GetHuman1611021's own words

On ******** I got charged $**.** on my charge card. my grandson is *****@***.com. We ran an order history and see all the $*.** charges and the last one on November the *rd for $**.**. We cant find a charge for $**.**. I assume someone hacked my charge card. if so i'm going to have to stop all charges in the future and delete charge card number. My charge card NUMBER LAST * DIGITS IS ****. Please help. MY HOME PHONE NUMBER IS *** *** ****. MY CELL PHONE NUMBER IS *** *** ****.

GetHuman1611021 did not yet indicate what Xbox should do to make this right.

I have an issue with Xbox too

How GetHuman1611021 fixed the problem

The problem is it didn't go to my grandsons xbox. I NEED A $**.** CREDIT ON MY CREDIT CARD TO CORRECT PROBLEM OR GIVE CREDIT TO Steric** @yahoo.com. I got charged and this order history doesn't show the charge. Please call me at *** *** ****

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Xbox

Customer service issue

Reported by GetHuman1611021

Nov 23rd, 2018 - 3 years ago

I have an issue with Xbox too

Fixed

GetHuman1611021 shared how to fix

Seen by 13 customers so far

Similar issue to 63252 others

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Timeline

GetHuman1611021 started working on this issue

Nov 23rd, 2018 5:18pm

GetHuman1611021 used the GetHuman Phone to get a rep from Xbox on the line without waiting on hold

Nov 23rd, 2018 5:18pm