On ******** I got charged $**.** on my charge card. my grandson is *****@***.com. We ra...

GetHuman1611021's customer service issue with Xbox from November 2018

Help with my Xbox issue
The issue in GetHuman1611021's own words
On ******** I got charged $**.** on my charge card. my grandson is *****@***.com. We ran an order history and see all the $*.** charges and the last one on November the *rd for $**.**. We cant find a charge for $**.**. I assume someone hacked my charge card. if so i'm going to have to stop all charges in the future and delete charge card number. My charge card NUMBER LAST * DIGITS IS ****. Please help. MY HOME PHONE NUMBER IS *** *** ****. MY CELL PHONE NUMBER IS *** *** ****.

GetHuman1611021 did not yet indicate what Xbox should do to make this right.

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How GetHuman1611021 fixed the problem
The problem is it didn't go to my grandsons xbox. I NEED A $**.** CREDIT ON MY CREDIT CARD TO CORRECT PROBLEM OR GIVE CREDIT TO Steric** @yahoo.com. I got charged and this order history doesn't show the charge. Please call me at *** *** ****
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Xbox

Customer service issue
Reported by GetHuman1611021
Nov 23rd, 2018 - 2 years ago
I have an issue with Xbox too
Fixed
GetHuman1611021 shared how to fix
Seen by 13 customers so far
Similar issue to 63252 others
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Timeline

GetHuman1611021 started working on this issue
Nov 23rd, 2018 5:18pm
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 23rd, 2018 11:30pm
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 23rd, 2018 11:38pm
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 1:22am
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 1:24am
GetHuman1611021 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 2:06am

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