I’m trying to sign into my account. I did a hard and soft reset unplug the Xbox and all...

GetHuman1476152's customer service issue with Xbox from November 2018

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The issue in GetHuman1476152's own words
I’m trying to sign into my account. I did a hard and soft reset unplug the Xbox and all. I get to where it asks me to put in my email address and once I put in my password it says it looks like someone else is trying to use your account so I get a security code but it want let me type anything in. I’ve came to the point * times I’ve even rest my password by going in Microsoft using my phone. Also now when I start the Xbox up I don’t see any of my stuff I’m lose really. I’m the parent by the way, trying to help my * year
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1476152
Nov 3rd, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1476152 started working on this issue
Nov 3rd 10:10am