I have xbox ***. Asking me to do system update because if i don't *I won't be able to...

GetHuman1460712's customer service issue with Xbox from November 2018

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The issue in GetHuman1460712's own words
I have xbox ***. Asking me to do system update because if i don't *I won't be able to connect to xbox live. And I did. Then it says "can't download the update. Asking to test my connection. It also has a status code ****-****-****-****-****-****. I tried testing my connection. When i tested it, it says network and internet connected. XBOX Live is failed. Followed every instructions it is still not working. Please help. Ty
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Xbox

Customer service issue
Reported by GetHuman1460712
Nov 2nd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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