My controller is not working properly. When I connect my headset, there is no audio. I...

GetHuman1468350's customer service issue with Xbox from November 2018

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Tip from another customer
If you are looking to check your warranty you can use the link to check the warranty on your Xbox. Just click the link and sign into your Xbox account. If you are in need of a repair you will need to call Xbox. First, check your warranty to see if the Xbox is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman1468350's own words
My controller is not working properly. When I connect my headset, there is no audio. I have already checked the volume on the chat mixer, I disconnected my headset and reconnected it, I re-synced my controller, I took the battery pack out and put it back in, I plugged the controller into my charging USB, i made sure the controller was at full battery, I checked for a controller update and a console update and got nothing, I changed my audio to mono and back, I unplugged the cords from my xbox and plugged them back in, and lastly i hard reset the xbox and nothing worked.
GetHuman1468350 did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman1468350
Nov 2nd, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1468350 started working on this issue
Nov 2nd 1:06am