My brother and I game share on Xbox One. He recently bought a new Xbox and is trying to...

GetHuman-cegoluba's customer service issue with Xbox from November 2018

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The issue in GetHuman-cegoluba's own words
My brother and I game share on Xbox One. He recently bought a new Xbox and is trying to play Red Dead *, which is a game I bought. However, it will not let him start up the game. It gives him error codes each time like “the person who bought this needs to sign in”. We have double checked and made sure our gamer tags are appropriately connected to each other’s Xbox’s to make sure we can game share. How can we fix this?
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman-cegoluba
Nov 1st, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman-cegoluba started working on this issue
Nov 1st 1:27am